Privacy policy

We want you to love every piece you receive. Please read this policy carefully before placing your order.

WHEN WE ACCEPT A RETURN OR REFUND

We do not accept returns, exchanges, or refund requests once an order is placed, except in cases of defective, damaged, or missing items as outlined below.

Accepted:
- Item received is defective
- Item damaged in transit
- Wrong item delivered
- Item missing from the order

Not accepted:
- Change of mind
- Colour variation (screen vs. actual)
- Customised or personalised orders
- Used or worn jewellery
- Tags removed or damaged
- Minor handcrafting irregularities

CONDITIONS FOR A VALID CLAIM

All conditions below must be met for your claim to be accepted. Claims that do not satisfy these will not be processed.

- Claim must be reported within 48 hours of delivery
- Item must be unused and unworn, in its original condition
- Original packaging must be intact (box, pouch, or zip-lock bag), along with the original invoice
- All tags — including the price tag and QC tag — must be fully intact and unremoved
- An unboxing video is mandatory for all damage, defect, and missing item claims. The video must show the package being opened from a fully sealed state — partial or post-opening videos will not be accepted

HOW TO RAISE A CLAIM

1. Contact us via WhatsApp or email within 48 hours of delivery
2. Share your order number, reason for the claim, clear photographs of the item, and your unboxing video
3. Our team will review and respond within 1–2 business days
4. If approved, we will arrange a reverse pickup or guide you through the return process
5. Once the item is received and inspected, your refund or replacement will be processed

REFUNDS

- Option 1 — Original payment source: Refunded to the card, UPI, or account used at checkout
- Option 2 — Minerwa Wallet: Instant store credit, ready to use on your next order

The choice of refund method is yours — let us know when raising your claim. Refunds are processed only after the returned item is received and inspected. No deductions apply for approved damage, defect, or missing item claims.

CANCELLATIONS

Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, cancellation requests will be treated as a standard return and are subject to this policy.

CONSULTATIONS

Consultation bookings are non-refundable. Sessions may be rescheduled using the link in your confirmation email before the scheduled start time.

IMPORTANT NOTES

Slight colour variations between product photographs and the actual item may occur due to screen settings and photography lighting; this is not considered a defect. Imitation jewellery is crafted with plated metals, stones, and beads, and small imperfections that are a natural result of the handcrafting process are not classified as defects. This policy applies only to orders placed directly through the Minerwa website.

For any questions, reach us at support@minerwa.in or 7042045566.