Frequently Asked Questions
Everything you need to know about our jewellery, orders, and care. Can't find what you're looking for? Our team is happy to help.
Minerwa is an online fashion jewellery brand offering premium-quality imitation jewellery that combines elegance, affordability, and modern designs for every occasion.
No. Our products are premium imitation jewellery, crafted with plated metals, stones, and beads, unless otherwise mentioned in the product description.
Yes. Most of our collections are lightweight, comfortable, and designed for everyday wear as well as special occasions.
To keep your jewellery looking beautiful:
- Avoid contact with water, perfumes, lotions, and chemicals
- Store it in a dry, airtight pouch or jewellery box
- Wipe gently with a soft cloth after use
- Remove before exercising or swimming
COD may be available for select locations, subject to order value and serviceability. You can check availability during checkout.
Orders are processed within 1–3 business days and shipped via trusted courier partners across India. Delivery typically takes 3–4 business days depending on your location.
Once your order is shipped, you'll receive a tracking link via email or SMS to monitor your delivery.
We accept returns or refunds only for items that arrive defective, damaged, or missing — not for change of mind, colour variation, or used items. Claims must be reported within 48 hours of delivery, along with an unboxing video and clear photographs, with tags and original packaging intact.
Yes, orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, cancellation requests are treated as a standard return.
As our products are imitation jewellery, they do not carry a manufacturing warranty. However, if you receive a damaged, defective, or incorrect product, please report it within 48 hours of delivery and our support team will assist you.
The longevity of imitation jewellery depends on proper care. Following our care instructions will help maintain its shine for longer. Minor variations from handcrafting are natural and not considered defects.
Most of our jewellery is skin-friendly. However, as skin sensitivities vary, we cannot guarantee that every product will be suitable for all individuals.
Yes! We regularly introduce new arrivals featuring the latest fashion jewellery trends.
Absolutely. We accept major credit/debit cards, UPI, net banking, and select wallets, all processed through secure, encrypted payment gateways.
You can reach our customer support team via:
- Email: support@minerwa.in
- Contact Number: 7042045566